All Namirsa devices are covered with our Lifetime Replacement Warranty, with the exception of electrodes, which are replaceable. If you are having any issue with a Namirsa Device please email us to include screenshot of the receipt (including order #) name and shipping address (for replacement) and a video of the problem. 

We will reply within 24 hours of receiving it.

Make sure that you are buying an original Namirsa Product. Other companies might carry a device that was created to look similar but does not have the same technology and is not registered with the FDA. Purchase from our website or from one of our authorized dealers.


Physical places give our client to the opportunity to try the unit before buying it so they can shop with confidence. Also Sales Teams travel with a limited amount of units, therefore when a unit is sold, it automatically means that someone else cannot buy the product that weekend. Therefore all purchases from trade shows, mall kiosks, or retail stores are not eligible for refunds.

We can accept returns from purchases made directly from

You can return a device within 30 days of your purchase with receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot offer you a refund, only an exchange.
Upon receipt of the returned item, we will examine it and notify you via email, within a reasonable period, whether you are entitled to a return.

If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.